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Analyse · One process, up to 2

Process Audit

One process examined in depth before you hand it over to an agent: how it really runs, what it would bring you, a scoping document ready to build from and the price of what comes next, known before you commit.

Indicative price
From €1,900 excl. VAT
Timeframe
1 to 2 weeks
Scope
One process, up to 2
Request my free Flash Diagnostic See the price details
Scoping documentExample

Handling customer complaints

Trigger
A complaint comes in, by email or through the website form
Tasks
5 tasks and 2 decisions, from acknowledgement to closure
Edge cases
4 cases identified, 1 of which always goes to a person
Connections
The mailbox and the customer follow-up tool
Costed gain
Time saved, response time, costs and return on investment

The quote for the Process Agent

Example: the scoping document for one process, ready to build from, by us or by another provider.
The need01

Who is it for, and when?

A process is several tasks linked together, with decisions and special cases: from the complaint received to the reply sent, for example.

  • A complex process

    Your process is complex because of its rules, its edge cases or its data: better to understand it before handing it over.

  • Understand before committing

    You want to understand before committing: what the process would bring you, and what taking it over would cost.

  • One or two processes

    The need comes down to one or two independent processes, not an entire business domain.

For a clear process (a few tasks, known rules), there is no need for an audit: the Flash Diagnostic is enough to get a quote for a Process Agent. And if the process is only complex because of its connections to your tools, we check them during the Flash Diagnostic.

Deliverables02

What you get

Your process understood in detail, costed, and ready to be handed over, with the price of what comes next.

  • The current state of the process

    How it really runs: what the people in charge of it do, their tools, their data, and every edge case.

  • What it would bring you

    The business case: the time and money saved, what taking it over would cost, and the return on investment.

  • The scoping document, ready to build from

    Triggers, tasks, decisions, edge cases, connections to your tools and indicators: everything needed to move on to the build.

  • The quote for the Process Agent

    Delivered with the audit: you decide what comes next knowing its exact price.

A scoping document that belongs to you.

It remains usable even if you go no further with us, including by another provider.

Methodology03

Our method, step by step

One to two weeks, from choosing the process to the price of what comes next.

  1. During the Flash DiagnosticThe scopethe process examined and the number of tasks it has: that is what makes a precise price possible from the proposal
  2. 1 to 2 weeksOn-the-ground reviewinterviews with the people who do the work, observation in real situations, your tools and your data
  3. At the end of the auditThe presentationthe current state, the business case, the scoping document and the quote for the Process Agent

What we expect from you

  • The availability of the people who do the work
  • Real examples of the process, including for the difficult cases
  • Someone who can settle a question when it comes up: nothing is left pending

A process with more than six tasks counts as two, for the audit as for the build.

Budget04

The price

A price for one process, and an extra amount known in advance for a second independent process.

One process examined

From €1,900 excl. VAT

  • + €890 excl. VAT for a second process, independent of the first
  • The quote for the Process Agent, delivered with the audit: included
Your tiers · excl. VAT
  1. €1,9001 process
  2. €2,7902 processes

Two independent processes at most; beyond that, or for an entire business domain, the Domain Audit.

Indicative prices, excluding VAT, for the basic scope described. Your price is agreed with you in the quote, before any work starts: it is guaranteed, with no surprises.

What makes the price vary

The framework05

A prepared gain, a clear scope

What we measure

The audit prepares the measurement of what follows: what will be measured on the process, where the figure stands today, and how to measure it.

Where the offer stops

  • One or two processes, examined in depth. To compare several processes in the same business domain and decide which one to start with, with a plan, there is the Domain Audit.
  • We recommend, you decide what comes next.
  • A process that turns up along the way is flagged to you: you decide whether to add it.
  • Preparing a public funding application is included in the Domain Audit.

Your data: not applicable for the audit, which produces a file without processing your data in a system. It is the audit that determines where your data will need to be processed next: in Europe, in France or on your premises. The three levels, explained

The follow-up06

What comes next

The natural next step: the Process Agent, as priced in the quote delivered with the audit.

  1. The process examined, taken over Process AgentFrom €3,900 excl. VATBase price, depending on how complex the process is; audit not included.
  2. One to three tasks are enough, after all Task AutomationFrom €1,490 excl. VAT
  3. The audit reveals an entire business domain Domain AuditFrom €3,900 excl. VAT
  4. Nothing justifies it Nothing

Control, page by page

  • Governance

    Who decides, who approves, and how you stay in control of your agents.

  • Sovereignty

    Where your data goes, and how to require that it stays in France.

  • GDPR

    Personal data handled by the rules, from the design stage.

  • AI Act

    Complying with the European AI regulation, and being able to prove it.

  • Public funding

    The schemes that can reduce what you pay, and the application we prepare with you.

  • Routéo (another Synergetik site)

    Our free tool to choose an AI model by task, price and sovereignty.

Flash Diagnostic · free

Start with a one-hour interview, free of charge.

Free and with no commitment. The Flash Diagnostic tells you whether your process needs an audit, or can go straight to a quote.

  1. 10 minan online questionnaire
  2. 1 han interview, on site or remotely
  3. 72 hyour written report
Request my free Flash Diagnostic Another question? Write to us